T his is a pretty uncommon problem but one that can happen after you ve first installed your garage door opener.
Genie garage door opener not opening all the way.
Your garage door may be disconnected from the opener.
Check for interference from adjacent photo eye sensors of any brand.
From here lift the garage door by hand about 3 feet above the ground and then release the door and see were it lands.
You can usually realign it by loosening a knob or.
Door starts down then stops before it is closed.
If this is the reason you will need to reengage the carriage.
This is related to the up limit switch.
It s important to get this switch at just the right distance from the motor so that the door is able to close all the way but the motor also knows to stop running.
The method to reengage the carriage depends on the model of garage door opener you own.
You should now be able to move the door up and down by hand.
Press and hold the wall console button until the garage door is completey closed.
Also try unplugging the garage door opener and re plugging the unit back into the outlet.
Check that the emergency release cord has not been pulled.
If your garage door is not balanced right it won t go up or down all the way.
The limit setting is off.
Genie openers apply only limited force to the garage door during closing.
Turn the close force dial in small increments until the garage door reaches the ground when you hit the close button on the remote.
The torsion springs are broken.
The door won t reach the ground if the maximum level of force is exceeding during closing.
See your owner s manual for more details.
To check the balance pull the emergency release cord or chain to disconnect the door.
Its power source is disrupted.
Snapped or loose cables.
To try and correct the problem make sure the eyes on the sensors are clean the wire connections are securely fastened at the sensors and motor head and the eyes are directed at each other.
If one of them is off or blinking it means the invisible beam that tells the opener that the way is clear for the door to close isn t aligned.
The door has dislodged from its track.
Check garage door for binding.