If not re engage it.
Genie garage door opener motor runs but does not open.
Check for and clear any obstructions in its way.
This will determine if the issue is connected to the door itself or the opener.
In a typical situation the motor for your garage door opener should stop running once the door has closed.
Check to make sure the chain belt assembly is not broken or off its pulley.
This is an easy fix.
Detach the opener by pulling the emergency handle downward.
Check the circuit wire for connection problems using a voltage tester if you can t find any problems inside the motor.
If you find one unplug the door opener before tightening it.
If the settings are off the door will hit the ground before the opener believes it should.
Replace broken chain belts sprockets or pulleys.
Opener runs but the garage door does not move screw drive models make sure the carriage is engaged.
If the problem persists check to see if the red safe t beam led indicator is blinking.
They can hear the motor going but the door itself is not opening.
If you find that it keeps running this can present a problem in your system.
If it is be sure that the lenses are mounted five to six inches from the floor on either side of the garage door opening.
If the door closes but then immediately pops open again you ll need to check the limit settings which help the mechanism determine how far to move the door in order to close it properly.
Check to make sure the pulley is not boken.
If your genie garage door opener sounds like it s running but not moving and making a grinding noise it could be a coupler.
The next step is to attempt to open your garage door manually.
The first step is to locate the emergency release and disengage it do it only if the garage door is completely closed.