In most cases the cause will be a stripped gear or a chain that has come off the sprocket.
Genie garage door opener motor running but door not opening.
Someone might have pulled the emergency cord.
It is best to troubleshoot the issue to determine the appropriate solution.
In both the cases above you may hear grinding noises.
If you re too far away this can cause a problem with opening or closing the door.
If this is the case the motor will run but as the chain isn t where it should be it can t generate the lift to open the door.
A full turn of the screw equals about two inches of door movement on most models.
You may also need to reprogram your keypad or replace the batteries in it.
It s smart to make very small adjustments so you don t overdo it and end up slamming the door open or shut.
If the problem persists check to see if the red safe t beam led indicator is blinking.
There s something wrong with the garage door opener that s stopping it from opening the door for you.
If it won t go up adjust it up.
Also verify the antenna on the motor unit is in the proper placement.
Garage door opener works from the wall control but not from the remote.
Firstly check that you re using it within the range required for your opener.
If your genie garage door opener sounds like it s running but not moving and making a grinding noise it could be a coupler.
There are a number of possible causes.
If it is be sure that the lenses are mounted five to six inches from the floor on either side of the garage door opening.
Genie garage door opener opening or closing problem fix.
One garage door malfunction that is very frustrating is when it will not open.
Keep testing it to see if it works.
Check all remotes if all the remotes and wireless devices stopped working at the same time this could indicate the circuit board needs replaced.
If the motor is running but the screw is not turning replace the coupler.
Check the breaker controlling the door opener and reset if it it s tripped.
Check for and clear any obstructions in its way.
Home owners say that they can hear the motor running but the opener simply will not operate the door.